HomeSupportSupport DirectoryCrisis and Emergency

​​Crisis and Emergency​

Police, Fire and Ambulance

Emergency Response​
Phone number- 000
Hours- 24 hours, 7 days a week​
Service Area- Australia

Suicide Call Back Service

24/7 crisis counselling to people at risk of suicide, carers for someone who is suicidal and those bereaved by suicide.
Phone number- 1300 659 467
Hours- 24 hours, 7 days a week​
Service Area- State wide

Child Protection

Referral where circumstance has a serious impact on the child’s immediate safety, stability or development, or the concern is persistent and entrenched and likely to have a significant impact on the child’s development.
Phone number- 1300 360 391
Service Area- State wide

Child FIRST

A service where you can receive information and support if immediate safety of the young person is not compromised.
Phone number- 1300 369 146 
Service Area- State wide

Child Protection Crisis Line

Weekend and after hour service for concerns about the immediate safety of a child or young person within their family unit.
Phone number- 13 12 78
Service Area- State wide

Crisis Care Helpline

24/7 telephone counselling for any crisis situation
Phone number- 13 16 11
Hours- 24 hours, 7 days a week
Service Area- State wide

Direct Line

24/7 information, counselling and referral for alcohol and other drug related issues.
Phone number- 1800 888 236
Hours- 24 hours, 7 days a week
Service Area- State wide

Eastern Health CYMHS ACCESS​

The ACCESS team deal with all referrals for young people needing a mental health response from Eastern Health. They will offer support if you have immediate concerns regarding a young person’s mental state.
Phone number- 1300 721 927
Service Area- State wide

Healthdirect Australia

24/7 health advice line staffed by registered nurses to provide expert health advice
Phone number- 1800 022 222
Hours- 24 hours, 7 days a week
Service Area- State wide

Lifeline Australia

24/7 crisis support and suicide prevention
Phone number- 13 11 14​
Hours- 24 hours, 7 days a week
Service Area- State wide

Nurse-on-call

24/7 general health advice and information
Phone number- 1300 366 356
Hours- 24 hours, 7 days a week
Service Area- State wide

Sexual Assault Crisis Line​

After hours telephone crisis counselling service for victims or survivors of both past and recent sexual assault
Phone number- 1800 806 292
Service Area- State wide

Women's​ Domestic Violence Crisis Service

24/7 support and information for women experiencing violence and abuse from a partner or ex partner, another family member or someone else they are close to.
Phone number- 1800 015 188
Hours- 24 hours, 7 days a week
Service Area- State wide

Opening Door Crisis Accommodation Line

Phone line assisting those facing homelessness
Phone number- 1300 558 484
Hours- 24 hours, 7 days a week
Service Area- State wide

Melbourne Citymission - Frontyard Youth Services

Frontyard Integrated Youth Services work together to address the physical, social, and emotional needs of young people up to the age of 25, who spend time in the Melbourne CBD or who are homeless or at risk of homelessness. Some of the services also work with young people across the whole of Melbourne and Victoria. Most services are drop-in so no appointment is necessary.
Phone number- 9611 2411
Website- www.melbournecitymission.org.au​
Address- 19 King Street, Melbourne 3000
Hours- Monday - Friday 9am-8pm, Saturday/Sunday 10am-6pm
Email- fyreception@mcm.org.au
Service Area- State wide


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